Refund policy

RETURNS

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Our policy lasts 07 days. If 07 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. have received. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

There are certain situations where only a partial refund is granted

• Any item that is not in its original condition, that is damaged or has certain parts missing for reasons that are not due to our error.
• Any item that is returned more than 07 days after delivery.

REFUND (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at infos@ bijouxkabyles.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, send us an e-mail at infos@bijouxkabyles.com and mail your item to us at: Lotissement Amioud, Tizi Ouzou, 15, 15000, Algeria.

Gifts
If the returned item was identified as a gift when purchased and if it was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Shipping
To return a product, you must post it to: Lotissement Amioud, Tizi Ouzou,15000, Algeria.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping a high value item, you should consider using a delivery service that allows you to track or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.